Relationships between patient flow problems, health care services, and patient satisfaction : an empirical investigation of the emergency department
Ali Al Owad, Mazharul Islam, Premaratne Samaranayake and Azharul Karim
| Year of publication: |
2022
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|---|---|
| Authors: | Al Owad, Ali ; Islam, Mazharul ; Samaranayake, Premaratne ; Karim, Azharul |
| Published in: |
Business process management journal. - Bingley : Emerald, ISSN 1758-4116, ZDB-ID 2014421-0. - Vol. 28.2022, 3, p. 684-712
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| Subject: | Emergency department | Empirical investigation | Patient satisfaction | Waiting times | Patienten | Patients | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Notaufnahme | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Ärzte | Physicians | Deutschland | Germany |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-11-2020-0523 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013380718