Relative contributions of product quality and service quality in the automobile industry
Lu Xu, Charles Blankson, and Victor Prybutok
| Year of publication: |
2017
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|---|---|
| Authors: | Xu, Lu ; Blankson, Charles ; Prybutok, Victor |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 24.2017, 1, p. 21-36
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| Subject: | customer satisfaction | itention to switch | product quality | service quality | Produktqualität | Product quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kfz-Industrie | Automotive industry | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011633475