The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Omar Sabbagh, Mohd Nizam Ab Rahman, Wan Rosmanira Ismail and Wan Mohd Hirwani Wan Hussain
| Year of publication: |
March-April 2017
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|---|---|
| Authors: | Sabbagh, Omar ; Mohd Nizam Ab Rahman ; Wan Rosmanira Ismail ; Wan Mohd Hirwani Wan Hussain |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 37.2017, 5/6, p. 381-407
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| Subject: | Automotive | customer satisfaction | product quality | service quality | warranty | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Garantie | Warranty | Kfz-Industrie | Automotive industry | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2017.1326483 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011741146