Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Mabel Komunda; Aihie Osarenkhoe
| Year of publication: |
2012
|
|---|---|
| Authors: | Komunda, Mabel ; Osarenkhoe, Aihie |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 18.2012, 1, p. 82-103
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bank | Uganda |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009526155