Reputation attributes in retailing services : managerial perspective
Year of publication: |
2011
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Authors: | Järvinen, Raija ; Suominen, Kati |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 21.2011, 4, p. 410-423
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Subject: | Qualitätsmanagement | Quality management | Selbstbedienung | Self-service | Firmenimage | Corporate reputation | Einzelhandel | Retail trade | Finnland | Finland |
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