Requirements classification in Kano Model : from strict categories to satisfaction and dissatisfaction potential
Peter Madzík, Arash Shahin, Dominik Zimon and Neeraj Yadav
| Year of publication: |
2024
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| Authors: | Madzík, Peter ; Shahin, Arash ; Zimon, Dominik ; Yadav, Neeraj |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 35.2024, 11/12, p. 1418-1438
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| Subject: | customer requirements | evaluation sheet | evaluation table | Kano model | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Bewertung | Evaluation | Qualitätsmanagement | Quality management | Klassifikation | Classification |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2024.2370470 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015048928