RESEARCH ARTICLES - Can Online Wait Be Managed? The Effects of Filler Interfaces and Presentation Modes on Perceived Waiting Time Online
| Year of publication: |
2012
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|---|---|
| Authors: | Lee, Younghwa ; Chen, Andrew N K ; Ilie, Virginia |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, Minn : Soc, ISSN 0276-7783, ZDB-ID 4050897. - Vol. 36.2012, 2, p. 365-395
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