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IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality
Tan, Chee-Wee, (2013)
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun, (2013)
The influences of online service technologies and task complexity on efficiency and personalization
Xu, Jingjun, (2014)