Responsiveness as antecedent of satisfaction and referrals in financial services marketing : empirical evidence from an emergent economy

S. K. Pandey; Raj Devasagayam

Year of publication:	2012
Authors:	Pandey, Sanjay Kr. ; Devasagayam, Raj
Published in:	The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 28.2012, 1, p. 115-131
Subject:	Schwellenländer \| Emerging economies \| Finanzdienstleistung \| Financial services \| Kundenzufriedenheit \| Customer satisfaction

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