Rethinking service systems and public policy : a transformative refugee service experience framework
Silke Boenigk, Raymond Fisk, Sertan Kabadayi, Linda Alkire, Lilliemay Cheung, Canan Corus, Jörg Finsterwalder, Aaron A. Kreimer, Nadina Luca, Mansour Omeira, Pallab Paul, Marcos F. Santos, and Nina Smidt
| Year of publication: |
2021
|
|---|---|
| Authors: | Boenigk, Silke ; Fisk, Raymond P. ; Kabadayi, Sertan ; Alkire, Linda ; Cheung, Lilliemay ; Corus, Canan ; Finsterwalder, Jörg ; Kreimer, Aaron A. ; Luca, Nadina ; Omeira, Mansour ; Paul, Pallab ; Santos, Marcos F. ; Smidt, Nina |
| Published in: |
Journal of public policy & marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7207, ZDB-ID 2068581-6. - Vol. 40.2021, 2, p. 165-183
|
| Subject: | hostile versus hospitable refugee service systems | public policy | refugee crisis | refugee service experience | refugee service journey | transformative service research | Flüchtlinge | Refugees | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0743915620962815 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012534359