Return policies and the optimal level of "hassle"
Scott Davis, Michael Hagerty, and Eitan Gerstner
| Year of publication: |
1998
|
|---|---|
| Authors: | Davis, Scott M. |
| Other Persons: | Hagerty, Michael R. (contributor) ; Gerstner, Eitan (contributor) |
| Published in: |
Journal of economics & business. - Amsterdam [u.a.] : Elsevier, ISSN 0148-6195, ZDB-ID 716757-X. - Vol. 50.1998, 5, p. 445-460
|
| Subject: | Sacramento (Calif.) | Garantie | Warranty | Beschwerdemanagement | Complaint management | Moral Hazard | Moral hazard | Einzelhandel | Retail trade | Theorie | Theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001252972