Risk and perceived value : antecedents of customer satisfaction and loyalty in a sustainable business model
Mircea Andrei Scridon, Sorin Adrian Achim, Mirela Oana Pintea and Marius Dan Gavriletea
| Year of publication: |
2019
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|---|---|
| Authors: | Scridon, Mircea Andrei ; Achim, Sorin Adrian ; Pintea, Mirela Oana ; Gavriletea, Marius Dan |
| Published in: |
Economic research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1331-677X, ZDB-ID 2171828-3. - Vol. 32.2019, 1,1, p. 909-924
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| Subject: | Perceived value | risk | structural equation modelling | Kundenzufriedenheit | Customer satisfaction | Geschäftsmodell | Business model | Strukturgleichungsmodell | Structural equation model | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value | Konsumentenverhalten | Consumer behaviour | Risiko | Risk |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/1331677X.2019.1584043 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012389404