Robots in service : how robot capabilities and personalities drive customer value co-creation and satisfaction
Year of publication: |
2025
|
---|---|
Authors: | Balaji, M. S. ; Jiang, Yangyang ; Zhang, Xiya |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 37.2025, 3, p. 1016-1035
|
Subject: | Hospitality | Personality | Robot capabilities | Satisfaction | Service robots | Value co-creation | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Kundenintegration | Customer integration | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic | Krankenhaus | Hospital |
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