Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment
Kamalpreet Kaur Paposa, Sukhvinder Singh Paposa
| Year of publication: |
2024
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|---|---|
| Authors: | Paposa, Kamalpreet Kaur ; Paposa, Sukhvinder Singh |
| Published in: |
International journal of public sector performance management : IJPSPM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1741-105X, ZDB-ID 2471977-8. - Vol. 13.2024, 2, p. 178-189
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| Subject: | competitive advantage | customer satisfaction | VUCA environment | customer affective commitment | CAC | employee responsiveness | insurance segment | service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Versicherung | Insurance | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Emotion | Wettbewerbsvorteil | Competitive advantage |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPSPM.2024.137193 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015070787