Role of value for money and service quality on behavioural intention : a study of full service and low cost airlines
Rajesh Rajaguru (Australian Institute of Business, Adelaide, Australia)
| Year of publication: |
June 2016
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|---|---|
| Authors: | Rajaguru, Rajesh |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 53.2016, p. 114-122
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| Subject: | Value for money | Service quality | Customer satisfaction | Low cost airlines | Full service airlines | Behavioural intention | Dienstleistungsqualität | Kundenzufriedenheit | Fluggesellschaft | Airline | Niedrigpreisstrategie | Low-cost strategy | Passagierluftverkehr | Air passenger transport |