Ross Controls: A Case Study in Mass Customization - Ross Controls is a privately owned, medium-sized manufacturer of pneumatic valves (devices that force air through machine tools) and air-control systems. It is an excellent example of a company that has successfully established learning relationships with its customers. Founded in 1921, the company was a leader in its industry until the late ...
| Year of publication: |
2000
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| Authors: | Karnes, Carol L. ; Karnes, Larry R. |
| Published in: |
Production and inventory management journal : journal of the American Production and Inventory Control Society, Inc. - Washington, DC : Soc., ISSN 0897-8336, ZDB-ID 10542929. - Vol. 41.2000, 3, p. 1-4
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