Routing and staffing in customer service chat systems with impatient customers
Tolga Tezcan; Jiheng Zhang
| Year of publication: |
2014
|
|---|---|
| Authors: | Tezcan, Tolga ; Zhang, Jiheng |
| Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 62.2014, 4, p. 943-956
|
| Subject: | call center management | queuing theory and stochastic methods | Warteschlangentheorie | Queueing theory | Callcenter | Call centre | Kundenservice | Customer service | Tourenplanung | Vehicle routing problem | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Personaleinsatzplanung | Crew scheduling |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010403097