Salesperson ambidexterity and customer satisfaction : examining the role of customer demandingness, adaptive selling, and role conflict
Raj Agnihotri, Colin B. Gabler, Omar S. Itani, Fernando Jaramillo and Michael T. Krush
| Year of publication: |
March 2017
|
|---|---|
| Authors: | Agnihotri, Raj ; Gabler, Colin B. ; Itani, Omar S. ; Jaramillo, Fernando ; Krush, Michael T. |
| Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 37.2017, 1, p. 27-41
|
| Subject: | sales-service ambidexterity | adaptive selling behavior | role conflict | customer satisfaction | control theory | resource allocation | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Organisationale Ambidextrie | Ambidextrous organization | Beziehungsmarketing | Relationship marketing | Verkauf | Selling |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08853134.2016.1272053 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011690128