SECTION 3: A COLLECTIVE LEARNING-LEARNING ORGANIZATION APPROACH - Eyes wide shut? Querying the depth of call centre learning
| Year of publication: |
2000
|
|---|---|
| Authors: | Houlihan, Maeve |
| Published in: |
Journal of European industrial training. - Bradford : Emerald, ISSN 0309-0590, ZDB-ID 830094. - Vol. 24.2000, 2-4, p. 228-240
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