Self-recovery after self-service technology failures : do motivations and self-efficacy matter?
Yen-Ting Helena Chiu, Dung Minh Nguyen and Katharina Maria Hofer
| Year of publication: |
2023
|
|---|---|
| Authors: | Chiu, Yen-Ting Helena ; Dung Minh Nguyen ; Hofer, Katharina |
| Subject: | Motivation | Retail kiosk | Self-determination | Self-efficacy | Self-recovery | Self-service technology (SST) | Selbstbedienung | Self-service | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Persönlichkeitspsychologie | Personality psychology | Leistungsmotivation | Work motivation | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-10-2022-0411 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014484077