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Balanced Scorecard im IT-Controlling : ein Konzept zur Operationalisierung der IT-Strategie bei Banken
Schmid-Kleemann, Martin, (2004)
Handbook of automation, computation, and control
Grabbe, Eugene Munter, (1958)
A dictionary of finance and banking
Smullen, John, (2005)
Self service in retail banking : developing and implementing a successful self-service strategy
Cavell, David, (2007)
Retail financial services: success through branch led-strategies
Cavell, David, (2008)
Retail banking for SMEs : ideas and solutions for success
Cavell, David, (2006)