Self-service delight : exploring the hedonic aspects of self-service
Joel E. Collier; Donald C. Barnes
| Year of publication: |
2015
|
|---|---|
| Authors: | Collier, Joel E. ; Barnes, Donald C. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 5, p. 986-993
|
| Subject: | Self-service | Customer delight | Fun | Servicescape | Efficiency | Control | Selbstbedienung | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Hedonischer Preisindex | Hedonic price index |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010516639