Servant leadership and service recovery performance : influence of creative adaptability and employee psychological well-being
Thi Kim Quy Hoang and Mai Dong Tran and Tien Minh Dinh
| Year of publication: |
2024
|
|---|---|
| Authors: | Hoang, Thi Kim Quy ; Mai Dong Tran ; Tien Minh Dinh |
| Subject: | Aviation industry | Frontline employees | Serial mediation | Servant leadership | Service recovery performance | Vietnam | Führungsstil | Leadership style | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Beschwerdemanagement | Complaint management | Viet Nam | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MD-01-2023-0101 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015197505