Linking authentic leadership to salespeople's service performance : the roles of job crafting and human resource flexibility
Tuan Trong Luu
| Year of publication: |
2020
|
|---|---|
| Authors: | Luu Trong Tuan |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 84.2020, p. 89-104
|
| Subject: | Authentic leadership | Customer-oriented OCB | Human resource (HR) flexibility | Job crafting | Service recovery performance | Vietnam | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Personalmanagement | Human Resource Management | Führungsstil | Leadership style | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Personalführung | Leadership | Flexibilität | Flexibility | Arbeitsgestaltung | Job design | Glaubwürdigkeit | Credibility |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.indmarman.2019.06.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012162466