SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success - Survey results suggest that service quality, an important factor in information system success, is best measured with a performance-based instrument.
| Year of publication: |
2008
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|---|---|
| Authors: | Landrum, Hollis ; Prybutok, Victor R. ; Kappelman, Leon A. ; Zhang, Xiaoni |
| Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 15.2008, 3, p. 17-25
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