Service attribute boundary conditions of the service climate-customer satisfaction link
David M. Mayer; Mark G. Ehrhart; Benjamin Schneider
| Year of publication: |
2009
|
|---|---|
| Authors: | Mayer, David M. ; Ehrhart, Mark G. ; Schneider, Benjamin |
| Published in: |
Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 52.2009, 5, p. 1034-1050
|
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Lebensmitteleinzelhandel | Food retailing | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003906506