Service capacity competition with peak arrivals and delay sensitive customers
Haiyan Wang, Tava Lennon Olsen, Guiqing Liu
| Year of publication: |
June 2018
|
|---|---|
| Authors: | Wang, Haiyan ; Olsen, Tava Lennon ; Liu, Guiqing |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 77.2018, p. 80-95
|
| Subject: | Service operations | Capacity setting | Fluid model | Game theory | Seasonal demand | Spieltheorie | Kapazitätsplanung | Capacity planning | Warteschlangentheorie | Queueing theory | Produktionskapazität | Production capacity | Saisonale Schwankungen | Seasonal variations | Dienstleistungsqualität | Service quality | Nachfrage | Demand | Operations Research | Operations research |