Service delivery system design : characteristics and contingencies

F. Ponsignon, P. A. Smart and R. S. Maull

Year of publication:	2011
Authors:	Ponsignon, F. ; Smart, P. A. ; Maull, R. S.
Published in:	International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 31.2011, 3, p. 324-349
Subject:	Kundenservice \| Customer service \| Elektrizitätswirtschaft \| Electric power industry \| Großbritannien \| United Kingdom

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