Service employees' concurrent adaptive and unethical behaviors in complex or non-routine tasks : the effects of customer control and self-monitoring personality
Jixia Yang, Kuo Hui Frank Yu, Chi-Jui Huang
| Year of publication: |
2019
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|---|---|
| Authors: | Yang, Jixia ; Yu, Kuo Hui Frank ; Huang, Chi-Jui |
| Published in: |
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore. - Singapore : Springer, ISSN 0217-4561, ZDB-ID 858501-5. - Vol. 36.2019, 1, p. 245-273
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| Subject: | Task complexity | Task non-routineness | Adaptive selling | Unethical selling | Customer control | Self-monitoring | Persönlichkeitspsychologie | Personality psychology | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Verkauf | Selling | Beziehungsmarketing | Relationship marketing | Arbeitsleistung | Job performance |