Service employees' willingness to report complaints scale : cross-country application and replication
Gianfranco Walsh; William Magnus Northington; Patrick Hille; David Dose
| Year of publication: |
2015
|
|---|---|
| Authors: | Walsh, Gianfranco ; Northington, William Magnus ; Hille, Patrick ; Dose, David |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 3, p. 500-506
|
| Subject: | Compliant management | Scale validation | Service employees | Willingness to report complaints | Beschwerdemanagement | Complaint management | Verkaufspersonal | Salespeople | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010495371