Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction
| Year of publication: |
2013
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|---|---|
| Authors: | Seck, Anne Marianne ; Philippe, Jean |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 33.2013, 6 (1.5.), p. 565-579
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