Service encounters and face loss: Issues of failures, fairness, and context
| Year of publication: |
2013
|
|---|---|
| Authors: | Lee, Yun Lok ; Sparks, Beverley ; Butcher, Ken |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 10742645. - Vol. 34.2013, p. 384-393
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