Service encounters and face loss : issues of failures, fairness, and context
Yun Lok Lee; Beverley Sparks; Ken Butcher
| Year of publication: |
2013
|
|---|---|
| Authors: | Lee, Yun Lok ; Sparks, Beverley ; Butcher, Ken |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 34.2013, p. 384-393
|
| Subject: | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Soziale Beziehungen | Social relations | Soziales Verhalten | Social behaviour | Nationalkultur | National culture | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009767477