Service facet prioritisation using grey relation approach
Sanjeev Verma, Ram Komal Prasad
| Year of publication: |
September/December 2016
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| Authors: | Verma, Sanjeev ; Prasad, Ram Komal |
| Published in: |
Asia-Pacific journal of management research and innovation : APJMRI. - Los Angeles [u.a.] : Sage, ISSN 2319-510X, ZDB-ID 2838029-0. - Vol. 12.2016, 3/4, p. 238-241
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| Subject: | Grey relation analysis | service quality | management education | service attribute | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | AHP-Verfahren | AHP approach | Taiwan | Führungskräfteentwicklung | Leadership development | Dienstleistungssektor | Service industry | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/2319510X17696650 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011785065