Service failures and recovery actions in the hotel industry: A text-mining approach
| Year of publication: |
2011
|
|---|---|
| Authors: | Lee, Myong Jae ; Singh, Neha ; Chan, Eric S.W. |
| Published in: |
Journal of vacation marketing : an international journal. - London : Sage, ISSN 1356-7667, ZDB-ID 13526637. - Vol. 17.2011, 3, p. 197-208
|