Service fitness ladders : improving business performance in low cost and differentiated markets
Alex Hill, Richard Cuthbertson, Benjamin Laker and Steve Brown
| Year of publication: |
2017
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| Authors: | Hill, Alex ; Cuthbertson, Richard ; Laker, Benjamin ; Brown, Steve |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 37.2017, 10, p. 1266-1303
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| Subject: | Service | Alignment | Operations strategy | Operational performance | Case study | Unternehmenserfolg | Firm performance | Strategisches Management | Strategic management | Performance-Management | Performance management | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Prozessmanagement | Business process management | Produktionswirtschaft | Production management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-03-2016-0142 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011779041