Service Guarantee Strength: The key to service quality
| Year of publication: |
2006
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|---|---|
| Authors: | Hays, Julie M. ; Hill, Arthur V. |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 24.2006, 6, p. 753-764
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