Service innovation and firm performance : operational experiences in uncertain environments
Year of publication: |
2020
|
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Authors: | Akbari, Morteza ; Mokhtari, Hossein ; Moradi, Afsaneh ; Pourjam, Afsaneh ; Khosravani, Ala |
Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 11.2020, 4, p. 347-370
|
Subject: | service innovation | firm performance | environmental uncertainty | tourism industry | Unternehmenserfolg | Firm performance | Tourismuswirtschaft | Tourism industry | Innovation | Risiko | Risk | Dienstleistungssektor | Service industry |
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