Service-level variability of inbound call centers
Alex Roubos; Ger Koole; Raik Stolletz
| Year of publication: |
2012
|
|---|---|
| Authors: | Roubos, Alex ; Koole, Ger ; Stolletz, Raik |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 14.2012, 3, p. 402-413
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10010003560