Service locus of control and customer coproduction : the role of prior service experience and organizational socialization
Marion Büttgen, Jan H. Schumann, and Zelal Ates
| Year of publication: |
2012
|
|---|---|
| Authors: | Büttgen, Marion ; Schumann, Jan Hendrik ; Ates, Zelal |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 15.2012, 2, p. 166-181
|
| Subject: | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Gesundheitsvorsorge | Preventive care | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009548673