Service operations management : improving service delivery
Robert Johnston and Graham Clark
| Year of publication: |
2008 ; 3. ed.
|
|---|---|
| Authors: | Johnston, Robert ; Clark, Graham |
| Publisher: |
Harlow [u.a.] : FT, Financial Times Prentice Hall |
| Subject: | Dienstleistung | Operations Management | Lehrbuch |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVI, 533 S. : Ill. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-1-4058-4732-2 |
| Classification: | Dienstleistungen: Allgemeines ; Methoden und Techniken der Betriebswirtschaft |
| Source: |
Persistent link: https://www.econbiz.de/10004910964