Service productivity: Towards understanding the relationship between operational and customer productivity
| Year of publication: |
2004
|
|---|---|
| Authors: | Johnston, Robert ; Jones, Peter |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 21354492. - Vol. 53.2004, 3, p. 201-213
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