Service quality and turnover intentions as perceived by employees : antecedents and consequences
Terje Slåtten; Göran Svensson and Sander Sværi
| Year of publication: |
2011
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|---|---|
| Authors: | Slåtten, Terje ; Svensson, Göran ; Sværi, Sander |
| Published in: |
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management. - Bingley : Emerald Publishing Limited, ISSN 0048-3486, ZDB-ID 186673-4. - Vol. 40.2011, 2, p. 205-221
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| Subject: | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Coaching | Mitarbeiterbindung | Employee retention | Norwegen | Norway |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008991848