Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S. and Sonal Devesh
| Year of publication: |
2019
|
|---|---|
| Authors: | Ananda S ; Devesh, Sonal |
| Subject: | customer expectation | customer perception | customer satisfaction | retail banking | service quality | SERVQUAL | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Privatkundengeschäft | Personal banking | Konsumentenverhalten | Consumer behaviour | Bankgeschäft | Banking services | Oman | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1393330 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199907