Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in Greece
Eirini Peitzika, Sofia Chatzi and Dimitra Kissa
| Year of publication: |
2020
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|---|---|
| Authors: | Peitzika, Eirini ; Chatzi, Sofia ; Kissa, Dimitra |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 41.2020, 2, p. 89-104
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| Subject: | customer expectations | predictive validity | service marketing | Service quality | SERVQUAL | Dienstleistungsqualität | Griechenland | Greece | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Erwartungsbildung | Expectation formation | Dienstleistungsmarketing | Services marketing | Qualitätsmanagement | Quality management | Faktorenanalyse | Factor analysis | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2020.1742977 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256931