Service staff makes me nervous : exploring the impact of insecure attachment on AI service preference
Shichang Deng, Jingjing Zhang, Zhengnan Lin, Xiangqian Li
| Year of publication: |
2024
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| Authors: | Deng, Shichang ; Zhang, Jingjing ; Lin, Zhengnan ; Li, Xiangqian |
| Published in: |
Technological forecasting and social change : an international journal. - Amsterdam [u.a.] : Elsevier Science, ISSN 0040-1625, ZDB-ID 2015184-6. - Vol. 198.2024, Art.-No. 122946, p. 1-13
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| Subject: | AI service preference | Customer contact | Insecure attachment | Social anxiety | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Präferenztheorie | Theory of preferences | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2023.122946 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015076483