Service TRIZ : an approach for service quality design ; with a case study in the hospitality industry
Year of publication: |
2011
|
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Authors: | Shahin, Arash ; Pourhamidi, Masoud |
Published in: |
International journal of business innovation and research. - Genève [u.a.] : Inderscience, ISSN 1751-0252, ZDB-ID 2271131-4. - Vol. 5.2011, 4, p. 291-308
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Subject: | Innovationsmanagement | Innovation management | Hotellerie | Hotel industry | Gastgewerbe | Hospitality industry |
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