Service value revisited : specifying a higher-order, formative measure
David Martín Ruiz; Dwayne D. Gremler; Judith H. Washburn; Gabriel Cepeda Carrión
| Year of publication: |
2008
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|---|---|
| Authors: | Ruiz, David Martín ; Gremler, Dwayne D. ; Washburn, Judith H. ; Carrión, Gabriel Cepeda |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 61.2008, 12, p. 1278-1291
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| Subject: | Messung | Measurement | Betriebliche Kennzahl | Financial ratio | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Operations Research | Operations research |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003784938