//-->
When perspective-taking fails to inhibit customer aggression toward service employees
Kwon, Yongju, (2023)
Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama, (2011)
Information technology customer aggression : the importance of an organizational climate of support
Shih, Sheng-pao, (2014)
Service worker behaviours and service setting facets – consumers' perspective
Paninchukunnath, Ajith, (2011)
Service worker behaviours and service setting facets - consumers' perspective
Healthcare services delivery in India : special reference to mother and child health
Paninchukunnath, Ajith, (2014)