Serving the customer, serving the family, and serving the employee : toward a comprehensive understanding of the effects of service-oriented high-performance work systems
Zhen Wang, Lu Xing, Lynda Jiwen Song and Sherry E. Moss
| Year of publication: |
2022
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| Authors: | Wang, Zhen ; Xing, Lu ; Song, Lynda Jiwen ; Moss, Sherry E. |
| Published in: |
International journal of human resource management. - London [u.a.] : Taylor & Francis, ISSN 1466-4399, ZDB-ID 2032106-5. - Vol. 33.2022, 10, p. 2052-2082
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| Subject: | customer orientation | employee health | service performance | service workload | Service-oriented high-performance work systems (SHPWS) | work-to-family interface | Personalmanagement | Human Resource Management | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09585192.2020.1837201 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013370233